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Job Details: Recovery Handler

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Recovery Handler
Full Time
We are the UK's largest tenant referencing and specialist insurance firm and a 'Sunday Times Top 100 Best Companies To Work For'.

Barbon Insurance Group has 3 brands HomeLet, Rentshield & Movem. Head office is based in Lincoln and is home of the HomeLet Brand, Rentshield is based in Teignmouth and Movem in Brighton. We work with tenants, landlords and letting agents – providing them with an award-winning referencing service and a comprehensive suite of insurance products.

Our vision is to be the best insurance and referencing business in the country.
To maximise recovery against Tenants & Guarantors that contribute towards the ~£2.1 Million paid out annually in Rent Guarantee. Working collaboratively with the Claims Handling Team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment. The collaboration with the Claims Handling Team will extend to providing support with caseloads during periods of high customer demand/low resource.
Claims Handling Support;

• Adhere to all relevant policies, local processes, regulatory and business service level agreements
• Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
• Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
• Escalate where appropriate any fraud indicators highlighted from fraud measures in place
• Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
• Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
• Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
• Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Support;

• Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
• Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
• Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
• Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Recovery Handling;

• Adhere to all relevant policies, local processes, regulatory and business service level agreements
• Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts
• Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken.
• Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries.
• Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place.
• Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.
• 5 GCSE results (C) or equivalent qualifications, of which must be English and Maths

Desirable Qualifications
• Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation

Essential Experience/Knowledge

• Administrative and customer facing experience
• Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
• Able to manage difficult conversations

Desirable Experience/Knowledge

• Experience of working in a similar, regulatory environment
• Knowledge of the County Court Litigation processes and the subsequent enforcement options.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)
Nikki Price
27 Jun 2019
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