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Recoveries Handler
VN214
Lincoln
HomeLet
Full Time
37.50
We are the UK's largest tenant referencing and specialist insurance firm and a 'Sunday Times Top 100 Best Companies To Work For'.

Barbon Insurance Group has 3 brands HomeLet, Rentshield & Movem. Head office is based in Lincoln and is home of the HomeLet Brand, Rentshield is based in Teignmouth and Movem in Brighton. We work with tenants, landlords and letting agents – providing them with an award-winning referencing service and a comprehensive suite of insurance products.

Our vision is to be the best insurance and referencing business in the country.
To maximise recovery against Tenants & Guarantors that contribute towards the ~£2.1 Million paid out annually in Rent Guarantee. Working collaboratively with the Claims Handling Team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment. The collaboration with the Claims Handling Team will extend to providing support with caseloads during periods of high customer demand/low resource.
Administrative;
• Adhere to all relevant policies, local processes, regulatory and business service level agreements;
• Organise and arrange the correct signatories for all invoices received;
• Manage and escalate all incoming and outgoing recovery payments including be not limited to
Repayment Plan Payments, Landlord Refunds, Guarantor Payments, Full & Final Settlements;
• Liaise between recovery handlers and the finance department in order to arrange payment vehicles,
maximising recovery potential;
• Organise, Scan, Allocate and Manage all in/outbound post in a timely manner;
• Organise, Attach and File all trace reports, escalating where necessary to the Recovery Handler(s);
• Respond in a timely manner to all administration enquiries, via but not limited to; telephone, letter, email;
• Allocate Recoveries tasks in order of priority on a daily basis to ensure customer demand is met;
• Prepare documents and information for Pre-litigation assessment; and
• Cleanse and organise data to ensure compliance with Regulatory requirements and Business Policies.

Recovery Handling;
• Adhere to all relevant policies, local processes, regulatory and business service level agreements;
• Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking
repayment of Debts;
• Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the
Business and Debtor ensuring late payments are chased and enforcement action taken;
• Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business
in relation to Rent Guarantee Claims Recoveries;
• Accurately manage & calculate financial payment requisitions as part of the recoveries process and
ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place;
and
• Work closely with outsourced providers to maximise the success of recovery through strategy planning
and efficient query handling.
Education
Essential;
• 5 GCSE graded as (c) or equivalent, which must include Maths and English.

Desirable;
• Member of the chartered Institute of Credit Management and working towards a Certificate accreditation.

Experience / Knowledge
Essential;
• Administrative and customer facing experience;
• Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel);
• Able to manage difficult conversations; and
• Able to work on own initiative.

Desirable;
• Experience of working in a similar, regulatory environment;
• Knowledge of the County Court Litigation processes and the subsequent enforcement options;
• Knowledge and/or previous experience of Landlord & Tenant Litigation;
• General exposure to Litigation; and
• Lettings/Insurance Industry experience advantageous.

Skills / Aptitudes
Essential;
• Collaborative Working- Works Co-Operatively as One Team;
• Communicating Clearly- Communicates Professionally;
• Leading & Developing- Drives Own Development;
• Thinking Customer- Puts the Customer First;
• Commercial Mind-set- Makes an effort to limit wasted resource;
• Analysing & Initiating- Makes Effective Decisions;
• Adapting & Responding- Is Open to Change;
• Taking Ownership- Accepts Responsibility;
• Creating & Innovating- Seeks Improvement; and
• Acts with integrity, showing respect and fairness.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)
William Eastman
14 Aug 2019
    
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