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Customer Service Executive
VN233
Lincoln
HomeLet
Full Time
37.50
We are the UK's largest tenant referencing and specialist insurance firm. In 2019 for the 2nd year running we were voted one of the 'Sunday Times Top 100 Best Companies To Work For', and have recently won the Lincolnshire Media Business Award for Education, Training and Skills – so you know you’ll be in the right hands if you join our team!

We have three brands HomeLet, Rentshield & Movem. Head office is based in Lincoln and is home of the HomeLet & Movem Brand, Rentshield is based in Teignmouth. We work with tenants, landlords and letting agents – providing them with an award-winning referencing service and a comprehensive suite of insurance products.
Our referencing department is the backbone of our business, as it’s where we first make contact with many of our tenant customers, when they come to us for essential references in order to secure their new rented properties.

We’re looking for people who genuinely enjoy speaking to and helping customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.
You'd be working as a Customer Service Advisor in our award-winning Referencing contact centre, obtaining and completing our customers’ references by contacting their nominated referees over the phone. The role will involve hitting daily targets, so we’re looking for people who are driven by achieving, and motivated to succeed.
We want to hear from passionate, driven and friendly people who have a desire to excel in their roles.

Therefore, there are some skills-based attributes we’d like you to demonstrate, to ensure we continue to exceed our customers’ expectations:
A passion for Customer service
Ability to build a rapport with lots of different types of customers
Excellent communication skills - both verbal and written
Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
Confidence to manage your workload and any issues professionally and calmly
Comfort in working in a target-driven and fast-changing environment
Ability to respond to changing business needs
You’ll also be a fast learner, able to demonstrate good results in your education, and will be PC-literate on all Microsoft applications
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
What’s in it for you? As well as competitive salaries and bonus packages, we also enjoy:
An on-site, subsidised bistro - offering a varied menu of locally sourced food and drinks. A chill out room, including a pool table, TV and games consoles, free parking, free tea, coffee and fresh fruit. Childcare vouchers, Healthcare schemes, beauticians and an incredible staff party every year.
Referencing Recruitment
29 Nov 2019
    
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